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Frequently asked questions about your stay

Pre-Booking

How much is it to stay at Safari Lodges?

Our Standard Package includes;

• An overnight stay in one of our luxury lodges, with incredible wildlife right outside
• Two-day admission ticket to the Safari Park
• Two-day access to rides in the Theme Park*
• Sharing platter and two-course dinner
• Continental breakfast
• Plus more…

*Summer Season only. Generally from mid-February to end of October. Please see wmsp.co.uk for exact dates.

Prices from 1st October 2023 until 30th September 2024

Prices are per night and differ depending on the Lodge type and the time of year: 

Red Panda Cottages & Rhino Lodges Elephant, Cheetah, Hippo, Wild Dog & Giraffe Lodges Lion Lodges Tiger Lodges
Low-Season: from £490 for 2 guests Low-Season: from £515 for 2 guests Mid-Season: from £830 for 2 guests Mid-Season

Without Hot Tub: from £830 for 2 guests

Mid-Season: from £590 for 2 guests Mid-Season: from £725 for 2 guests High-Season: from £935 for 2 guests High-Season  

Without Hot Tub: from £935 for 2 guests

High-Season: from £690 for 2 guests High-Season: from £830 for 2 guests   Mid-Season  

With Hot Tub: from £935 for 2 guests

      High-Season  

With Hot Tub: from £1,040 for 2 guests

Additional guests from 1st Oct 2023:  

£185 per adult per night
£130 per child (3-15yrs) per night
£20 per under 3 per night 


Prices from 1st October 2024 until 23rd December 2024

Prices are per night and differ depending on the Lodge type and the time of year:

Red Panda Cottages, Rhino Lodges, Hippo Lodges & Wild Dog Lodges Elephant, Cheetah & Giraffe Lodges Lion Lodges & Tiger Lodges WITHOUT Hot Tub Tiger Lodges with Hot Tub
Low-Season: from £515 for 2 guests Low-Season: from £540 for 2 guests Mid-Season: from £870 for 2 guests Mid-Season: from £980 for 2 guests
Mid-Season: from £620 for 2 guests Mid-Season: from £760 for 2 guests High-Season: from £980 for 2 guests High-Season: from £1,090 for 2 guests
High-Season: from £725 for 2 guests High-Season: from £870 for 2 guests Fridays: from £1,030 for 2 guests Fridays: from £1,140 for 2 guests
Fridays: from £775 for 2 guests
Saturdays: from £825 for 2 guests
Fridays: from £920 for 2 guests
Saturdays: from £970 for 2 guests
Saturdays: from £1,080 for 2 guests Saturdays: from £1,190 for 2 guests

Additional guests from 1st Oct 2024:  

£195 per adult per night
£135 per child (3-15yrs) per night
£25 per under 3 per night 

How can I book?

Bookings are made online – Click Here To Book

If you have an enquiry that is not answered in our FAQs, please contact our Team using the Contact Form. If you wish to get in touch, please do bear with us, as we are working our way through a huge number of enquiries.

Can I pay a deposit?

Payment is needed in full to reserve your Safari Lodges stay.

Can we feed the animals from the Lodge?

Feeding will not be available from the Lodges.  If you would like to book a VIP Experience to feed our animals, please check availability and pre-book at an additional cost. Click Here.
VIP Experiences are subject to availability. Some dates and experiences are liable to be booked up quickly.

Are the Lodges accessible?

We have a specifically designed Elephant Lodge a Lion Lodge, and two Hippo Lodges, which are wheelchair-friendly. They include additional design enhancements for those with accessibility needs and can be selected via our website when making a booking.
To read more about the Accessible Elephant Lodge, Click Here.
To read more about the Accessible Lion Lodge, Click Here.

What's your cancellation policy?

Number of weeks before arrival date that notification is received  Entitlement 
More than 10 weeks  Refund in full – less 10% cancellation charges. 
More than 6 but not more than 10 weeks  50% refund. 
6 weeks or less  No refund. 

What is the minimum age to stay in the lodges?

All groups in a Lodge will need at least one adult booked in (18+).

What is the maximum number of guests each lodge can sleep?

The Wild Dog Lodges, Hippo Lodges, Tiger Lodges without a Hot Tub, Lion Lodges, Cheetah Lodges, Rhino Lodges and Elephant Lodges with Bunk Beds can sleep up to six guests.

The Accessible Hippo Lodges, Tiger Lodges with a Hot Tub, Elephant Lodges with Single Beds and Giraffe Lodges can sleep up to five guests.

The Red Panda Cottages sleep up to four guests.

Can I book for different Lodges on separate nights?

Yes you can. Please make separate reservations for each Lodge or Cottage.

Why do I need to pay for my child under 3 to stay?

We now charge a small fee of £20 per infant, to cover their food costs, as well as house keeping and general services during your stay.

Do WMSP Annual Pass holders get a discount?

  • Yes, Safari Annual Pass holders get a 10% discount off Lodge bookings*. Please note:

    • The guest booking must be the annual Pass holder
    • The Pass needs to be still in date at the time of booking
    • Only one Annual Pass can be used per Lodge booking

    Once you have made your booking, please contact us and provide your annual pass membership details. You will also need to show your Annual Pass on your check-in to the Lodge.

    *excludes Bronze Annual Passes.

Do you offer any group discounts discounts?

We don’t currently have any group discounts available.

Is there a minimum/maximum length of stay?

There is no minimum or maximum length of stay currently.

Can I pay using Tesco Clubcard Vouchers?

No, Tesco Clubcard Vouchers cannot be used for booking a stay at Safari Lodges. 

Is there a single occupancy surcharge?

There is a minimum capacity of two guests per Lodge.

How do I find out about last-minute availability?

To be the first to hear about when we have a last-minute Lodge availability, you can sign up to our Cancellation Email List here: www.safari-lodges.co.uk/cancellations.

Please note, these are likely to be very last-minute notifications and may get booked quickly!

Do you offer gift vouchers?

If you have purchased a Safari Lodge as a gift, we can provide a gift voucher and envelope for you to present to the intended recipient. Please contact us with this request – bookings@safari-lodges.co.uk

Please contact us in plenty of time to ensure our team receives your request and can get this shipped out to you in time to gift your experience.

During Your Visit

Where do I check-in?

Please check-in at our Lodges Reception, located next to the Lost City Plaza entrance.  You can view the Lodges area map here.

What time is check-in and check-out?

You are welcome to arrive at the Safari Park when it opens to enjoy your first day. For opening times please see here. Your Lodge check-in time will be allocated when you are at the Park and is usually mid-afternoon.

Don’t forget to stop by the Lodges Reception when you arrive to pick up your Ride Wristbands! (summer season only)

Check-out is 10:00am.

Can I see a map of the Lodge locations?

Yes, you can view a map of our Safari Lodges here.

Can I give my ride wristbands to other friends or family members visiting the Safari Park?

The ride wristbands that come with a Safari Lodges booking are non-transferable, so only guests staying overnight can have access to the rides in the Adventure Theme Park.

Is there free parking?

Yes, you will have a designated free parking space next to the Lodges Reception.

Can I park directly outside my Lodge?

Parking is not permitted outside your Lodge unless you have specifically booked an Accessible Lodge (we currently have two: 1x elephant/1x lion). All vehicles must remain in the car park by Reception. Your luggage can be transported by a member of our team. Please note, the walk from your car up to your Lodge could be anything between 10 to 20 minutes.

Can I bring my pet?

Unfortunately, no pets are allowed in the Safari Lodges.

Can I hire a cot?

Yes, cots can be hired free of charge. Please note, it does not include bedding.

How can I make changes to my booking?

For any amendments to your booking, please contact our Team using the Contact Form

Are the lodges safe for children?

Yes, the Lodges and exhibits are designed and built to current UK building regulations and zoo licencing standards to ensure that all of our guests and animals a safe, whilst offering an up-close and personal interactive experience. Please note, children should always be under parental care.

Is there a smoking policy?

There is no smoking allowed anywhere in or around the Lodges. A £250 cleaning charge will be added if guests smoke inside the Lodges.

Can I invite other friends or family members into my Lodge or Cottage?

Only guests who are listed on the Safari Lodges booking can have any access to the accommodation.

Who do I advise of any special dietary requirements?

Please let us know any dietary requirements upon booking.

What if I need assistance during my stay?

Please ring Guest Services using the telephone in your Lodge if you need anything during your stay.

How long does it take to drive around the Safari Drive-through?

The Safari Drive-through generally takes at least two hours to drive around in your own vehicle. This can be longer during busy periods, we also offer Minibus Tours that can be booked separately.

Do I need a time slot for the Safari Drive-through?

No, Lodge guests can visit the Safari at any time during the opening hours. You will be issued with tickets in your welcome pack, that you will need to use to access the drive-through and walk-through.

Can I leave the site during my visit?

Yes, please contact a member of our Guest Services Team to let them know if you need to leave site.

Am I guaranteed to see the animals when staying in the Lodge?

You are likely to see the animals from your Lodge, but due to the nature of our wildlife, sometimes they do rest in areas which are not easy to view, particularly during inclement weather or very hot weather, as we expect our animals to live and act as closely as their species do in the wild. Animal husbandry and health check-ups may also mean that some animals are not visible at certain times.

What can I do on an evening, once the Park is closed?

During the evening, you can sit and relax, enjoying the ambience of your Lodge. There is a widescreen TV in each lodge, which displays terrestrial TV channels.

Depending on which Lodge you are in, you may still see animals outside. They have access to their indoor housing, so can come and go as they wish. Whether they are outside your Lodge or in their night quarters will depend on the weather conditions and if the species you have chosen to stay with likes to roam in the dark. For example, our red pandas are more active at night. Please understand that we are unable to artificially light their habitat during dark hours, as our animals need to experience both day and night naturally for their own health and welfare.

 

Are there discounts available in the Park?

Safari Lodges guests can benefit from 20% off items in gift shops and food outlets. Simply show your gold wristband when you’re at the till and the discount will be applied.

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