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Frequently asked questions about your stay

Pre-Booking

How much is it to stay at Safari Lodges?

Our Standard Package includes;

• An overnight stay in one of our luxury lodges, with incredible wildlife right outside
• Two-day admission ticket to the Safari Park
• Two-day access to rides in the Theme Park*
• Sharing platter and two-course dinner
• Continental breakfast
• Plus more…

*Summer Season only.

Prices until 30th September 2023:

Prices are per night and differ depending on the Lodge type and the time of year: 

Red Panda Cottages & Rhino Lodges Elephant, Cheetah & Giraffe Lodges Tiger Lodges
Low-Season: from £490 for 2 guests Low-Season: from £490 for 2 guests Mid-Season

Without Hot Tub: from £790 for 2 guests

Mid-Season: from £590 for 2 guests Mid-Season: from £690 for 2 guests High-Season  

Without Hot Tub: from £890 for 2 guests

High-Season: from £690 for 2 guests High-Season: from £790 for 2 guests Mid-Season  

With Hot Tub: from £890 for 2 guests

    High-Season  

With Hot Tub: from £990 for 2 guests

Additional guests:  

£175 per adult per night
£125 per child (3-15yrs) per night
£20 per under 3 per night 

How can I book?

Bookings are made online – Click Here To Book

If you have an enquiry that is not answered in our FAQs, please contact our Team using the Contact Form. If you wish to get in touch, please do bear with us, as we are working our way through a huge number of enquiries.

Can I pay a deposit?

Payment is needed in full to reserve your Safari Lodges stay.

Can we feed the animals from the Lodge?

Feeding will not be available from the Lodges.  If you would like to book a VIP Experience to feed our animals, please check availability and pre-book at an additional cost. Click Here.
VIP Experiences are subject to availability. Some dates and experiences are liable to be booked up quickly.

Are the Lodges accessible?

We have a specifically designed Elephant Lodge, which is wheelchair-friendly. It includes additional design enhancements for those with accessibility needs and can be selected via our website when making a booking.
To read more about the Accessible Elephant Lodge, Click Here.

What's your cancellation policy?

Number of weeks before arrival date that notification is received  Entitlement 
More than 10 weeks  Refund in full – less 10% cancellation charges. 
More than 6 but not more than 10 weeks  50% refund. 
6 weeks or less  No refund. 

What is the minimum age to stay in the lodges?

All groups in a Lodge will need at least one adult booked in (18+).

What is the maximum number of guests each lodge can sleep?

The Tiger Lodges without a Hot Tub can sleep up to seven guests.

The Cheetah Lodges, Rhino Lodges and Elephant Lodges with Bunk Beds can sleep up to six guests.

The Tiger Lodges with a Hot Tub, Elephant Lodges with Single Beds, Giraffe Lodges and Red Panda Cottages can sleep up to five guests.

Can I book for different Lodges on separate nights?

Yes you can. Please make separate reservations for each Lodge or Cottage.

Why do I need to pay for my child under 3 to stay?

We now charge a small fee of £20 per infant, to cover their food costs, as well as house keeping and general services during your stay.

Do WMSP Annual Pass holders get a discount?

Yes, Safari Annual Pass holders get a 10% discount off Lodge bookings. Please note:

  • There needs to be at least one adult Pass per party to get 10% off the whole booking.
  • The Pass needs to be still in date at the time of booking.

Do you offer any group discounts discounts?

We don’t currently have any group discounts available.

Is there a minimum/maximum length of stay?

There is no minimum or maximum length of stay currently.

Can I pay using Tesco Clubcard Vouchers?

No, Tesco Clubcard Vouchers cannot be used for booking a stay at Safari Lodges. 

Is there a single occupancy surcharge?

There is a minimum capacity of two guests per Lodge.

During Your Visit

Where do I check-in?

Please check-in at our Lodges Reception, located next to the Main Safari Park Reception.

What time is check-in and check-out?

Check-in time is confirmed after you have booked. You can arrive earlier in the morning to enjoy the Safari Park before your Lodge is ready if you wish. You can check the Safari Park opening times here.
Don’t forget to stop by the Main Safari Park Reception when you arrive to pick up your Ride Wristbands! (summer season only)

Check-out is from 9.30am.

Can I give my ride wristbands to other friends or family members visiting the Safari Park?

The ride wristbands that come with a Safari Lodges booking are non-transferable, so only guests staying overnight can have access to the rides in the Adventure Theme Park.

Is there free parking?

Yes, you will have a designated free parking space next to the Lodges Reception.

Can I bring my pet?

Unfortunately, no pets are allowed in the Safari Lodges.

Can I hire a cot?

Yes, cots can be hired free of charge. Please speak to a member of our team after you have made your booking.

How can I make changes to my booking?

For any amendments to your booking, please contact our Team using the Contact Form

Are the lodges safe for children?

Yes, the Lodges and exhibits are designed and built to current UK building regulations and zoo licencing standards to ensure that all of our guests and animals a safe, whilst offering an up-close and personal interactive experience. Please note, children should always be under parental care.

Is there a smoking policy?

There is no smoking allowed anywhere in or around the Lodges. A £250 cleaning charge will be added if guests smoke inside the Lodges.

Can I invite other friends or family members into my Lodge or Cottage?

Only guests who are listed on the Safari Lodges booking can have any access to the accommodation.

Who do I advise of any special dietary requirements?

Please let us know any dietary requirements upon booking.

What if I need assistance during my stay?

Please ring Guest Services using the telephone in your Lodge if you need anything during your stay.

How long does it take to drive around the Safari Drive-through?

The Safari Drive-through generally takes at least two hours to drive around. This can be longer during busy periods.

Can I leave the site during my visit?

Yes, please contact a member of our Guest Services Team who can assist with taking you back to your car or to the front gates.

Am I guaranteed to see the animals when staying in the Lodge?

You are likely to see the animals from your Lodge, but due to the nature of our wildlife, sometimes they do rest in areas which are not easy to view, particularly during inclement weather or very hot weather, as we expect our animals to live and act as closely as their species do in the wild. Animal husbandry and health check-ups may also mean that some animals are not visible at certain times.

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