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Frequently asked questions about your stay

Pre-Booking

What's included in the price?

Your booking at Safari Lodges will include;
• Access to your chosen Lodge from 2.00pm on your arrival date and until 11.00am on your departure date.
• Admission for all guests to the Safari Park for each day of your booking. (e.g. If you book for one night, you will have two days admission to the Safari Park). See what admission includes here.
• Ride Wristbands for all guests, to use in the Adventure Theme Park on each day*.
• Breakfast and dinner in the on-site Cellarz restaurant.
• Views of the wildlife, including eating their breakfast at designated feeding times.
• Outside decking area
• Bedding and towels
• Hairdryer
• Widescreen TV
• Free WiFi
• Hot drink making facilities
• Minibar (charges apply)
• Robes
• Noble Isle Toiletries
• A designated parking bay near the Main Reception.
• 24-hour guest services.

*Summer Season only.

How can I book?

Bookings are made online – Click Here To Book

If you have an enquiry that is not answered in our FAQs, please contact our Team on bookings@safari-lodges.co.uk or 01299 406 398. If you wish to get in touch, please do bear with us, as we are working our way through a huge number of enquiries.

Currently, we are only able to take bookings over the telephone. Please call our Reservations Team on 01299 406398.
Our lines are extremely busy, so please bear with us and keep trying if you can’t get through.

 

Phone lines are open Monday – Friday from 9.00am – 5.00pm.

Can I pay a deposit?

Payment is needed in full to reserve your Safari Lodges stay.

Can we feed the animals from the Lodge?

Feeding will not be available from the Lodges.  If you would like to book a VIP Experience to feed our animals, please check availability and pre-book at an additional cost. Click Here.

Are the Lodges accessible?

We have a specifically designed Elephant Lodge, which is completely wheelchair-friendly and accessible. It includes additional design enhancements for those with accessibility needs and can be selected via our website when making a booking.

 

In addition, our Cheetah Lodges offer single-storey accommodation, with no stair access at any point. Although they are not specifically designed as accessible accommodation, we do encourage those looking to avoid stairs or steep inclines to consider these for added comfort.

What's your cancellation policy?

Number of weeks before arrival date that notification is received  Entitlement 
More than 10 weeks  Refund in full – less 10% cancellation charges. 
More than 6 but not more than 10 weeks  50% refund. 
6 weeks or less  No refund. 

What is the minimum age to stay in the lodges?

All groups in a Lodge will need at least one adult booked in (18+).

What is the maximum number of guests each lodge can sleep?

The Cheetah Lodges can sleep up to six guests. The Elephant Lodges can sleep up to five guests. A cot can be added also if needed, at an extra charge of £50.

Can I book for both an Elephant Lodge and a Cheetah Lodge on separate nights?

Yes you can. Please make separate reservations for each Lodge.

Do I need to pay for my child under 3?

Children under 3 years of age are free to stay at the Lodges. If you require a cot, these are charged extra at £50. Please let us know upon booking.

Do WMSP Annual Pass holders get a discount?

Yes, Safari Annual Pass holders get a 10% discount off Lodge bookings. Please note:

  • There needs to be at least one adult Pass per party to get 10% off the whole booking.
  • The Pass needs to be still in date at the time of booking.

Do you offer any group discounts discounts?

We don’t currently have any group discounts available.

Is there a minimum/maximum length of stay?

There is no minimum or maximum length of stay currently.

Can I pay using Tesco Clubcard Vouchers?

No, Tesco Clubcard Vouchers cannot be used for booking a stay at Safari Lodges. 

During Your Visit

Where do I check-in?

Please check-in at our Lodges Reception, located next to the Main Safari Park Reception.

What time is check-in and check-out?

Check-in is from 2.00pm. You can arrive earlier to enjoy the Safari Park before your Lodge is ready if you wish.

Check-out is by 11.00am. Please speak to a member of our team to discuss adding Late check-out to your booking.

Is there free parking?

Yes, you will have a designated free parking space next to the Lodges Reception.

Can I bring my pet?

Unfortunately, no pets are allowed in the Safari Lodges.

Can I hire a cot?

Yes, cots can be hired for your stay for £50. No bedding will be supplied. 

How can I make changes to my booking?

For any amendments to your booking, please call our Team on 01299 406398 to discuss.

Are the lodges safe for children?

Yes, the Lodges and exhibits are designed and built to current UK building regulations and zoo licencing standards to ensure that all of our guests and animals a safe, whilst offering an up-close and personal interactive experience. Please note, children should always be under parental care.

Are the Lodges open all year round?

Currently, bookings are being taken up until 7th November 2021. More dates will be released soon. 

Is there a smoking policy?

There is no smoking allowed anywhere in or around the Lodges. A £250 cleaning charge will be added if guests smoke inside the Lodges.

Who do I advise of any special dietary requirements?

Please let us know any dietary requirements upon booking.

Is there a single occupancy surcharge?

There is a minimum capacity of two guests per Lodge.

What if I need assistance during my stay?

Please ring Guest Services using the telephone in your Lodge if you need anything during your stay.

How long does it take to drive around the Safari Drive-through?

The Safari Drive-through generally takes at least two hours to drive around. This can be longer during busy periods.

Can I leave the site during my visit?

Yes, please contact a member of our Guest Services Team who can assist with taking you back to your car or to the front gates.

Can I pay for a late checkout?

Yes, there is a fee of £50 if you’d like to change your booking to a late checkout of 12.00pm. Please contact Guest Services using the telephone in your Lodge.

Am I guaranteed to see the animals when staying in the Lodge?

You are likely to see the animals from your Lodge, but due to the nature of our wildlife, sometimes they do rest in areas which are not easy to view, particularly during inclement weather or very hot weather, as we expect our animals to live and act as closely as their species do in the wild. Animal husbandry and health check-ups may also mean that some animals are not visible at certain times.

cheetah silhouette

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