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Frequently asked questions about your stay

Pre-Booking

I have a Safari Lodges booking before 2nd April, what do I do?

Unfortunately, our Safari Lodges opening date will once again be delayed due to the Covid-19 pandemic. We hope to now be open for Easter, and plan Friday 2nd April 2021 as our revised opening date, providing this is in line with Government guidance. 

If you have a booking with us before then, we ask that you please get in touch with our Reservations Team by calling this dedicated line: 01299 406464, between 9.00am – 5.00pm, to discuss your options.
We are only able to make changes over the phone and we appreciate your patience as our Team will understandably be very busy during this time.

How can I book?

Bookings are made online – Click Here To Book

If you have an enquiry that is not answered in our FAQs, please contact our Team on bookings@safari-lodges.co.uk or 01299 406 398. If you wish to get in touch, please do bear with us, as we are working our way through a huge number of enquiries.

Currently, we are only able to take bookings over the telephone. Please call our Reservations Team on 01299 406398.
Our lines are extremely busy, so please bear with us and keep trying if you can’t get through.

 

Phone lines are open Monday – Friday from 9.00am – 5.00pm.

How much are Lodges?

Our prices for the Lodges differ depending on the time of year.

  • Low Season (mid-week during term time): from £171 per adult per night, £147 per child per night. 
  • Mid Season (weekends during term time): from £211 per adult per night, £157 per child per night. 
  • High Season (school holidays and bank holidays): from £251 per adult per night, £167 per child per night. 

What's included in the price?

Your booking at Safari Lodges will include;
• Access to your chosen Lodge from 2.00pm on your arrival date and until 11.00am on your departure date.
• Admission for all guests to the Safari Park for each day of your booking. (e.g. If you book for one night, you will have two days admission to the Safari Park). See what admission includes here.
• Ride Wristbands for all guests, to use in the Adventure Theme Park on each day*.
• Breakfast and dinner in the on-site Cellarz restaurant.
• Views of the wildlife, including eating their breakfast at designated feeding times.
• Outside decking area
• Bedding and towels
• Hairdryer
• Widescreen TV
• Free WiFi
• Hot drink making facilities
• Minibar (charges apply)
• Robes
• Noble Isle Toiletries
• A designated parking bay near the Main Reception.
• 24-hour guest services.

*Summer Season only.

Can I pay a deposit?

Payment is needed in full to reserve your Safari Lodges stay.

Can we feed the animals from the Lodge?

Feeding will not be available from the Lodges.  If you would like to book a VIP Experience to feed our animals, please check availability and pre-book at an additional cost. Click Here.

What's your cancellation policy?

Number of weeks before arrival date that notification is received  Entitlement 
More than 10 weeks  Refund in full – less 10% cancellation charges. 
More than 6 but not more than 10 weeks  50% refund. 
6 weeks or less  No refund. 

What is the minimum age to stay in the lodges?

All groups in a Lodge will need at least one adult booked in (18+).

What is the maximum number of guests each lodge can sleep?

The Cheetah Lodges can sleep up to six guests. The Elephant Lodges can sleep up to five guests. A cot can be added also if needed, at an extra charge of £50.

Can I book for both an Elephant Lodge and a Cheetah Lodge on separate nights?

Yes you can. Please make separate reservations for each Lodge.

Do I need to pay for my child under 3?

Children under 3 years of age are free to stay at the Lodges. If you require a cot, these are charged extra at £50. Please let us know upon booking.

Do WMSP Annual Pass holders get a discount?

Yes, Safari Annual Pass holders get a 10% discount off Lodge bookings.

Do you offer any group discounts discounts?

We don’t currently have any group discounts available.

Is there a minimum/maximum length of stay?

There is no minimum or maximum length of stay currently.

Can I pay using Tesco Clubcard Vouchers?

No, Tesco Clubcard Vouchers cannot be used for booking a stay at Safari Lodges. 

During Your Visit

Where do I check-in?

Please check-in at our Lodges Reception, located next to the Main Safari Park Reception.

What time is check-in and check-out?

Check-in time is 2.00pm. You can arrive earlier to enjoy the Safari Park before your Lodge is ready if you wish.

Check-out time is 11.00am. Please speak to a member of our team to discuss adding Late check-out to your booking.

Is there free parking?

Yes, you will have a designated free parking space next to the Lodges Reception.

Can I bring my pet?

Unfortunately, no pets are allowed in the Safari Lodges.

Are the lodges accessible?

One Elephant Lodge is accessible. You can view availability for these upon booking. 

Can I hire a cot?

Yes, cots can be hired for your stay for £50. This includes cot bedding as well. 

How can I make changes to my booking?

For any amendments to your booking, please call our Team on 01299 406398 to discuss.

Are the lodges safe for children?

Yes, the Lodges and exhibits are designed and built to current UK building regulations and zoo licencing standards to ensure that all of our guests and animals a safe, whilst offering an up-close and personal interactive experience. Please note, children should always be under parental care.

Are the Lodges open all year round?

Currently, bookings are being taken up until 7th November 2021. More dates will be released soon. 

Is there a smoking policy?

There is no smoking allowed anywhere in the Lodges. A £250 cleaning charge will be added if guests smoke inside the Lodges.

Who do I advise of any special dietary requirements?

Please let us know any dietary requirements upon booking.

Is there a single occupancy surcharge?

There is a minimum capacity of two guests per Lodge.

What if I need assistance during my stay?

Please ring Guest Services using the telephone in your Lodge if you need anything during your stay.

How long does it take to drive around the Safari Drive-through?

The Safari Drive-through generally takes at least two hours to drive around. This can be longer during busy periods.

Can I leave the site during my visit?

Yes, please contact a member of our Guest Services Team who can assist with taking you back to your car or to the front gates.

Can I pay for a late checkout?

Yes, there is a fee of £50 if you’d like to change your booking to a late checkout of 12.00pm. Please contact Guest Services using the telephone in your Lodge.

Am I guaranteed to see the animals when staying in the Lodge?

You are likely to see the animals from your Lodge, but due to the nature of our wildlife, sometimes they do rest in areas which are not easy to view, particularly during inclement weather or very hot weather, as we expect our animals to live and act as closely as their species do in the wild. Animal husbandry and health check-ups may also mean that some animals are not visible at certain times.

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